I need to make a complaine to Serco about their call handler. I had a PIP assessment this morning. I was told to look out for a 'Sainsburys' car park to park in, but could not find it because there were no signs and you cannot see Sainsburys from the road.
I called the number they gave, but was in a panic as I was late. The person on the other end said I was being rude because I was panicing. Don't their staff have training? I did not swear. I did not say anything about their conduct, I was just stuttering and panicing. It was a horrible experience. The PIP assessment were much better - in fact called me when I was late, guided me to the car park and even went outside the building to wave so I knew where they were - but the person on the 'support' line was aweful.
Anyone know who I can complain to?
