I'm trying to resolve an issue over blood tests with the admin team at my local GP surgery, but they have stopped replying to my emails. I have found the email address of the individual GP I usually see online. Should I email him directly? I'm not able to use a phone as I can't process audio and respond quickly enough to avoid the other person putting the phone down on me. The online appointment booking system hasn't had any appointments available for several months. I'm worried that if I break a rule by contacting the GP directly they'll remove me from the patient list and I won't have a GP at all (although that is already what it feels like most of the time).