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What to do with this SLT

johnblair

Hello, we have a 6 years old son with ASD, we paid a female Speech and Language Therapist from STROUD, Gloucestershire to have a check and identify issues on my son, we paid her £780 for up to 3 hours work to check and write report in October. After visited my son's school and took the money, she basically disappeared. We have been asked her for a report for over two months since by sending her several emails and phoned her twice. She only replied us a very short email said that my son needed to have help twice a week without any explaination or support edvidents, we cannot use this piece short email to discuss with school, or to use it to discuss with our GP.

Please advise us for what to do?   

Parents

  • Perhaps Trading Standards might help, though it is not that easy to contact them these days. It usually means contacting Citizens Advice Bureau in the first instance.

    There is an issue here where you paid £780 for three hours work, and you've seen no outcome, except a brief email. 

    It depends what you agreed to, but it does look like you are dealing with a "rogue trader" and it needs to be made official so that the authorituies know this is going on. Its not just you that may be paying out big money for nothing.

    Also if it is an educational institution hosting this service they will be covered by OFSTED - ie they are governed by external review.

    Then there's the Royal College of Speech and Language Therapists (2 White Hart Yard, London, SE1 1NX) or the Association of Speech & Language Therapists in Independent Practice. If the therapist is registered with either of them, you can complain to them about the service. They may require you to pursue this at local level initially, but they can give you forms or advise a format which will make this therapist think seriously about the implications.

    It the therapist is not with RCSLT or ASLTIP then there are implications for other people consulting this person.

    Then there is the Care Quality Complaints Commission, Health and Care Professions Council and the Health Service Ombudsman.

    There are too many unqualified cowboy outfits around offering expensive services - there needs to be a tougher clamp down.

Reply

  • Perhaps Trading Standards might help, though it is not that easy to contact them these days. It usually means contacting Citizens Advice Bureau in the first instance.

    There is an issue here where you paid £780 for three hours work, and you've seen no outcome, except a brief email. 

    It depends what you agreed to, but it does look like you are dealing with a "rogue trader" and it needs to be made official so that the authorituies know this is going on. Its not just you that may be paying out big money for nothing.

    Also if it is an educational institution hosting this service they will be covered by OFSTED - ie they are governed by external review.

    Then there's the Royal College of Speech and Language Therapists (2 White Hart Yard, London, SE1 1NX) or the Association of Speech & Language Therapists in Independent Practice. If the therapist is registered with either of them, you can complain to them about the service. They may require you to pursue this at local level initially, but they can give you forms or advise a format which will make this therapist think seriously about the implications.

    It the therapist is not with RCSLT or ASLTIP then there are implications for other people consulting this person.

    Then there is the Care Quality Complaints Commission, Health and Care Professions Council and the Health Service Ombudsman.

    There are too many unqualified cowboy outfits around offering expensive services - there needs to be a tougher clamp down.

Children
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