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Workplace troubles- could really use some advice

Chana18

It was suggested that I have Aspergers after attending a psychiactric appt for another issue. An initial assesment was done and Im now on the waiting list for a formal diagnosis..

At work Ive been constantly in trouble for saying the wrong things to clients, seeming to be cold or rude or unhelpfull and generally not properly doing some parts of my job (i work in a call centre) .. despite this - im generally good at the telephone part of my job - especially when it comes to speaking languages (although ive realised im usually just mimicing sound patterns and most of the time i dont completely understand what im saying) I seem to fail at the more social / interraction aspects of it..

As soon as the initial diagnosis was made I spoke with my HR Manager- who was less than understanding.. Id already done my own research and realised myself that I get stuck understanding abstract language and indirect instructions ..i also hate loud noises, crowds and need alone time at breaks etc ..

I explained exactly what the condition was and why the Psych thought i might have it and explained that it explained a lot of the behaviours i exhibit.

I  asked if my team leader could just be more direct when speaking to me, use email wherever possible and if my interraction with clients could be limited until i had a formal diagnosis and clear ideas of what help / changes i might need -if any  ..

HR basically complained that there was always something wrong with me and didnt agree to anything ..

Ive now been put on a disciplinary for things like '' being unhelpfull and unapproachable', not behaving the right way on a client meeting and generally '' not doing my job properly'' .. I have a meeting on Friday and have no idea how I go about dealing with things -especially since i find expressing feelings and explaining things out loud really hard .. theres a good chance Im going to loose my job and the whole thing seems like Im being singled out

 im wondering if anyone esle has experienced this and can offer any advice?

Parents

  • Thank you for your reply. Yes, he told me about his diagnosis but said it did not affect him at work, hence my concern about his own awareness.

    you have given me some great tips and recommendations to get me started. I think he is a really good member of the team and is well liked. He can be very quiet and he is struggling with some aspects of the role that are not the traditional call centre style tasks. I'm lucky that my team is not a normal call centre and they have a lot of offline work to do. I can see where his strengths lie and want to support him. He is having problems with the social interaction side of things and there are misunderstandings about how other people are speaking to him.

     He thinks he is being spoken down to or treated like a child, where others are saying it is how they speak with anyone else. It's a tough one because he has not told the team and so I need them to work better with him, without know why they should accommodate him. He uses headphones to block out the noise when he needs to concentrate and so I was thinking of using signposting to prevent conflict. She: I'm doing the report for x. What are your numbers for today please?  Rather than She: I need your numbers. How much have you done? But I just want to know what else I could do.

    I am physically disabled myself and so I'm sensitive to the issues disability in the workplace presents. I went to help him learn the skills and strategies he will need to be successful in his career and wider social life. Any other suggestions are welcome or if you think this is enough, please tell me! I don't want to overkill it either!

Reply

  • Thank you for your reply. Yes, he told me about his diagnosis but said it did not affect him at work, hence my concern about his own awareness.

    you have given me some great tips and recommendations to get me started. I think he is a really good member of the team and is well liked. He can be very quiet and he is struggling with some aspects of the role that are not the traditional call centre style tasks. I'm lucky that my team is not a normal call centre and they have a lot of offline work to do. I can see where his strengths lie and want to support him. He is having problems with the social interaction side of things and there are misunderstandings about how other people are speaking to him.

     He thinks he is being spoken down to or treated like a child, where others are saying it is how they speak with anyone else. It's a tough one because he has not told the team and so I need them to work better with him, without know why they should accommodate him. He uses headphones to block out the noise when he needs to concentrate and so I was thinking of using signposting to prevent conflict. She: I'm doing the report for x. What are your numbers for today please?  Rather than She: I need your numbers. How much have you done? But I just want to know what else I could do.

    I am physically disabled myself and so I'm sensitive to the issues disability in the workplace presents. I went to help him learn the skills and strategies he will need to be successful in his career and wider social life. Any other suggestions are welcome or if you think this is enough, please tell me! I don't want to overkill it either!

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