Workplace troubles- could really use some advice

It was suggested that I have Aspergers after attending a psychiactric appt for another issue. An initial assesment was done and Im now on the waiting list for a formal diagnosis..

At work Ive been constantly in trouble for saying the wrong things to clients, seeming to be cold or rude or unhelpfull and generally not properly doing some parts of my job (i work in a call centre) .. despite this - im generally good at the telephone part of my job - especially when it comes to speaking languages (although ive realised im usually just mimicing sound patterns and most of the time i dont completely understand what im saying) I seem to fail at the more social / interraction aspects of it..

As soon as the initial diagnosis was made I spoke with my HR Manager- who was less than understanding.. Id already done my own research and realised myself that I get stuck understanding abstract language and indirect instructions ..i also hate loud noises, crowds and need alone time at breaks etc ..

I explained exactly what the condition was and why the Psych thought i might have it and explained that it explained a lot of the behaviours i exhibit.

I  asked if my team leader could just be more direct when speaking to me, use email wherever possible and if my interraction with clients could be limited until i had a formal diagnosis and clear ideas of what help / changes i might need -if any  ..

HR basically complained that there was always something wrong with me and didnt agree to anything ..

Ive now been put on a disciplinary for things like '' being unhelpfull and unapproachable', not behaving the right way on a client meeting and generally '' not doing my job properly'' .. I have a meeting on Friday and have no idea how I go about dealing with things -especially since i find expressing feelings and explaining things out loud really hard .. theres a good chance Im going to loose my job and the whole thing seems like Im being singled out

 im wondering if anyone esle has experienced this and can offer any advice?

Parents
  • Paranoia? Many of the signs of Aspergers?

    People on the spectrum do get pushed into call centre jobs, but it is not an easy environment for people on the spectrum. Many find phones difficult, and the intense complex noise and crowded nature of call centres make them uncomfortable, even distressed. It is not a natural habitat for someone with Aspergers. But out of necessity to find work, some do.

    I'm not sure your evidence is helpful. Has he disclosed to you he has aspergers or have you deduced this and confronted him with the possibility?

    Someone with Aspergers would find teamwork difficult. The reason is that their social referencing is poor. They cannot manage eye contact, facial expressions and body language well and they cannot read these signs well. They rely on the spoken word, and they have to guess their way through situations. That means lots of misunderstandings, both ways, not fitting in, not finding it easy to resolve differences because there is no mechanism for feedback. They cannot learn teamwork from mere social interaction.

    They can of course ask for clarification if in doubt, but that leads to more problems. Why does this person not listen, and keeps having to ask questions he should have picked up for himself? That's how other team members may perceive him.

    If someone is different - a misfit - many will decide they don't want him in the team and try for constructive dismissal. They will make things harder. Far from paranoia he may have genuine grievances, but it doesn't help matters that he will not be able to "read the signs".

    However having explained the above you may be able to see some solutions. You can discretely ensure he has supplementary information, eg things written down to help him fill in what he cannot readily acquire. If there is someone he works well with who can be party to the Aspergers in confidence, that person could be a buddy and get him up to speed now and then without having to make it obvious.

    There is a book "Managing with Asperger Syndrome" by Malcolm Johnson (Jessica Kingsley Publishers 2005 ISBN 1-84310-199-8). Its a bit of a drag to read as it is too job specific and I don't think the author's aspergers comes over that bad - better aware of the problems the book could say a lot more. But is is very good on issues like teamwork, delegation, and management hierarchies in a sales context. Just you'll need lots pf patience to read through it.

    Less directly helpful to you environment there is "Asperger Syndrome and Employment" in the Sheffield Hallam Adults Speak out about Asperger Syndrome Series edited by Genevieve Edmonds and Luke Beardon (Jessica Kingsley Publishers 2008 ISBN 978 1 84310 648 7) - the code helps librarians and booksellers find it. This is a mix of personal stories. Much lighter reading and a quicker way of getting general background than Johnson's book.

Reply
  • Paranoia? Many of the signs of Aspergers?

    People on the spectrum do get pushed into call centre jobs, but it is not an easy environment for people on the spectrum. Many find phones difficult, and the intense complex noise and crowded nature of call centres make them uncomfortable, even distressed. It is not a natural habitat for someone with Aspergers. But out of necessity to find work, some do.

    I'm not sure your evidence is helpful. Has he disclosed to you he has aspergers or have you deduced this and confronted him with the possibility?

    Someone with Aspergers would find teamwork difficult. The reason is that their social referencing is poor. They cannot manage eye contact, facial expressions and body language well and they cannot read these signs well. They rely on the spoken word, and they have to guess their way through situations. That means lots of misunderstandings, both ways, not fitting in, not finding it easy to resolve differences because there is no mechanism for feedback. They cannot learn teamwork from mere social interaction.

    They can of course ask for clarification if in doubt, but that leads to more problems. Why does this person not listen, and keeps having to ask questions he should have picked up for himself? That's how other team members may perceive him.

    If someone is different - a misfit - many will decide they don't want him in the team and try for constructive dismissal. They will make things harder. Far from paranoia he may have genuine grievances, but it doesn't help matters that he will not be able to "read the signs".

    However having explained the above you may be able to see some solutions. You can discretely ensure he has supplementary information, eg things written down to help him fill in what he cannot readily acquire. If there is someone he works well with who can be party to the Aspergers in confidence, that person could be a buddy and get him up to speed now and then without having to make it obvious.

    There is a book "Managing with Asperger Syndrome" by Malcolm Johnson (Jessica Kingsley Publishers 2005 ISBN 1-84310-199-8). Its a bit of a drag to read as it is too job specific and I don't think the author's aspergers comes over that bad - better aware of the problems the book could say a lot more. But is is very good on issues like teamwork, delegation, and management hierarchies in a sales context. Just you'll need lots pf patience to read through it.

    Less directly helpful to you environment there is "Asperger Syndrome and Employment" in the Sheffield Hallam Adults Speak out about Asperger Syndrome Series edited by Genevieve Edmonds and Luke Beardon (Jessica Kingsley Publishers 2008 ISBN 978 1 84310 648 7) - the code helps librarians and booksellers find it. This is a mix of personal stories. Much lighter reading and a quicker way of getting general background than Johnson's book.

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