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Does anybody like the music your made to hear when waiting in a queue on the phone

Mazerunner

I was on the the phone to Apple Helpline. After getting passed the help bot, I decided to talk to a human operator. To give credit to Apple, they do have an option for you to wait in silence, whilst the operator to answer the phone. When I got through to a operator, I explained my dilemma, I had told her that I was autistic so she will need to explain things inexplicit detail. She said I will need to put you on hold, before I could say anything the music started. The tone on the iPhone is makes my teeth itch. after she had solved my problem, I suggested that she could take my objection to the bosses to change the script to include the option to ask you if you would like to wait in silence. I was very polite with her and she appreciated the feed back.

The phone music is on every number relating to call centres, and you are forced to hear this appalling noise coming from your phone. I have to turn the sound so low that I can barely hear the operator when they answer the phone. I have to quickly turn the sound up again to hear the operator. This music can go on for some time, I feel they get the music with the most jazz trumpets and has pitchy has possible. Does anyone else share my irritation. Always looking forward to your to read you experiances.      

Parents

  • For me, the biggest issue with queue music isn't even the music itself, it's the lack of information.

    If a system told me:

    "You are number 56 in the queue. Estimated wait time: 48 minutes."

    I'd immediately know where I stand. I could decide whether to stay on the line, put the phone on speaker, or call back later. 

    With one wonderful exception: my Harry Potter Studio experience is actually a good illustration of what makes a queue experience bearable. It wasn't just music, it was content. I was effectively listening to a mini audio guide, learning things that were interesting and relevant to my tour and history of the studio (by the way...I love history <3 )

    What tends to annoy me about many phone systems is :

    • No indication of queue position.
    • Repetitive music that loops every 30 seconds.
    • A weird destruction between that loops (slighly like a clicking sound)

Reply

  • For me, the biggest issue with queue music isn't even the music itself, it's the lack of information.

    If a system told me:

    "You are number 56 in the queue. Estimated wait time: 48 minutes."

    I'd immediately know where I stand. I could decide whether to stay on the line, put the phone on speaker, or call back later. 

    With one wonderful exception: my Harry Potter Studio experience is actually a good illustration of what makes a queue experience bearable. It wasn't just music, it was content. I was effectively listening to a mini audio guide, learning things that were interesting and relevant to my tour and history of the studio (by the way...I love history <3 )

    What tends to annoy me about many phone systems is :

    • No indication of queue position.
    • Repetitive music that loops every 30 seconds.
    • A weird destruction between that loops (slighly like a clicking sound)

Children
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