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Does anybody like the music your made to hear when waiting in a queue on the phone

Mazerunner

I was on the the phone to Apple Helpline. After getting passed the help bot, I decided to talk to a human operator. To give credit to Apple, they do have an option for you to wait in silence, whilst the operator to answer the phone. When I got through to a operator, I explained my dilemma, I had told her that I was autistic so she will need to explain things inexplicit detail. She said I will need to put you on hold, before I could say anything the music started. The tone on the iPhone is makes my teeth itch. after she had solved my problem, I suggested that she could take my objection to the bosses to change the script to include the option to ask you if you would like to wait in silence. I was very polite with her and she appreciated the feed back.

The phone music is on every number relating to call centres, and you are forced to hear this appalling noise coming from your phone. I have to turn the sound so low that I can barely hear the operator when they answer the phone. I have to quickly turn the sound up again to hear the operator. This music can go on for some time, I feel they get the music with the most jazz trumpets and has pitchy has possible. Does anyone else share my irritation. Always looking forward to your to read you experiances.      

Parents

  • Depends on the music.

    Some is better than others. Back in the day, Student Finance England had some decent hold music (albeit the customer service you got after waiting 30+ minutes on an 0845 number was dreadful).

    Jobcentre Plus used to have Vivaldi, so listening to that now is enough to give you a panic attack. But they also had Pat Whymark do the announcements. She was far better than the AI voice they have now, but as she gets just about everywhere it is easy to have a panic attack, e.g. when getting on a Sheffield Supertram.

    Whether hold music sounds good is a bit dependent on the codec the telephone system uses. Traditional "analogue" lines, ISDN lines, and typical VoIP systems use G711, which will reproduce music fine, albeit with only a 4kHz bandwidth. On a mobile, the GSM codec will make music sound awful. On LTE, the codecs used there can make speech sound very good, but music can be hit or miss. As for the mobile phones themselves, some are far better than others sound quality wise.

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  • Depends on the music.

    Some is better than others. Back in the day, Student Finance England had some decent hold music (albeit the customer service you got after waiting 30+ minutes on an 0845 number was dreadful).

    Jobcentre Plus used to have Vivaldi, so listening to that now is enough to give you a panic attack. But they also had Pat Whymark do the announcements. She was far better than the AI voice they have now, but as she gets just about everywhere it is easy to have a panic attack, e.g. when getting on a Sheffield Supertram.

    Whether hold music sounds good is a bit dependent on the codec the telephone system uses. Traditional "analogue" lines, ISDN lines, and typical VoIP systems use G711, which will reproduce music fine, albeit with only a 4kHz bandwidth. On a mobile, the GSM codec will make music sound awful. On LTE, the codecs used there can make speech sound very good, but music can be hit or miss. As for the mobile phones themselves, some are far better than others sound quality wise.

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