Confusing language

How confusing the English language and people's use of it can be will never cease to amaze me.

I went to drop off a prescription at the pharmacy today. When I handed it over he said "is this just to collect when it's ready?". I have no idea what he actually meant by that question - I wouldn't be able to pick it up before it's ready so obviously yes, I will collect when it's ready. I just said yes and left. But it's played on my mind since.

I feel like this kind of thing happens so often, I just can't understand what the other person actually meant.

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