Account blocked experience

Ironically after reading about someone else’s experience with this I had my account blocked, the flagged content email etc.

i contacted the community moderator but had a lacklustre response saying they can’t do anything. I feel it’s important to raise this beyond just accepting it as one of those things. I am not being directly critical of the community moderator here but I don’t feel this should be left here. I accept there will be some here who consider me reacting out of proportion but I know how badly this can affect vulnerable people. I include me in that. As a result I hardly slept all night and I suffered rejection thoughts and guilt I’d said or done something wrong. I even considered deleting my account and going elsewhere. Is this the welcome we should accept in a community intended for support?

what I suggested was add this rate limit information on moderation accounts somewhere. In the forum community rules or a pinned post or the welcome message we all get. I don’t accept the email and onscreen wording can’t be changed. Of course it can be. Having had professional experience with moderated forums as a software engineer I know these are things that can change if there is desire or money. It may be true the exact person who replied to me can’t do it due to permissions or knowledge. But it absolutely can be improved in many ways as I’ve outlined.

I’m not getting any enjoyment about raising this here. Id rather not need to do it.

if the community moderator or NAS wish to engage in me so I can support improvements here I’m more than willing.

Their and my response to it, both unedited, shown below. -

Thank you for the reply. However I think that changing the wording is vital. I’m always conscious when someone says “ Unfortunately, we are not able to change the wording of this automated email.”. What you mean is you won’t or don’t have the knowledge to.