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My experience of having my user account suspended

Lotus

I just wanted to share with everyone my recent experience of having my account suspended temporarily, to reassure others that if it happens to you it can be sorted out, and not to panic.

I received an email on Tuesday (7 Apr) stating "Your user account,  Lotus,  was flagged by other users as inappropriate and doesn't appear on the site right now!"  It had a link to a form for me to appeal by 17 Apr, or my account would be suspended.

When I went to the community website, my account had actually already been suspended - there was an orange banner advising that there was a problem with my account, and I was unable to log in.

I am suspicious of links in emails, so I forwarded the message to the community manager email address, asking why this had happened.

Yesterday I received a reply explaining that the email I was sent is system generated, when two or more users flag content as inappropriate (using the "flag to moderator" option ). However, it was looked into and the post flagged "was quite old and not harmful in any way" I was told that it had therefore been reinstated, and that everything should now be working as normal - which it is.

Just wanted to let everyone know, in case it happens to others.

Parents

  • Thank you for letting us know.

    That would be alarming for many people.

    I wonder if the wording could be rephrased to make it less likely to cause shock. I too wish there was a way to cancel if I accidentally flag a post. I sometimes hit the vote up/down thingy because my finger hovers around there on my iPad but it can be corrected if I notice it. Less often, I have accidentally hit flag to moderator.  

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  • Thank you for letting us know.

    That would be alarming for many people.

    I wonder if the wording could be rephrased to make it less likely to cause shock. I too wish there was a way to cancel if I accidentally flag a post. I sometimes hit the vote up/down thingy because my finger hovers around there on my iPad but it can be corrected if I notice it. Less often, I have accidentally hit flag to moderator.  

Children
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