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Ideas for dealing with frustrating emails from online customer services

Marianne72

Urggh, another frustrating round with Amazon over breach of copyright Grimacing.

This is the usual 'customer service' trail. I'm sure most of you will have experienced it:  sending you in circles around various departments, each time a different person and new reference number. You reply that you don't use the telephone, then get a long email saying how they understand, ending 'hope you have a wonderful day' and suggesting you 'call our team on...

I find counting to 10 or even 100 doesn't work after several such encounters in a week. Any ideas for dealing with this frustration? Weary

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  • Marianne72 said:
    Urggh, another frustrating round with Amazon over breach of copyright

    If it is clear cut and they are in the wrong then I would get a lawyer on the case of the no-win-no-fee basis.

    This should result in a much faster resolution plus the opportunity of a small payout as well so long as they are in the wrong.

    Make sure the lawyer uses the disability access angle as grounds to highlight that they have not given you a reasonable chance to sort this out before it went to legal stage - including using the email with the paradox of contact that you refer to.

    That would be my approach.

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  • Marianne72 said:
    Urggh, another frustrating round with Amazon over breach of copyright

    If it is clear cut and they are in the wrong then I would get a lawyer on the case of the no-win-no-fee basis.

    This should result in a much faster resolution plus the opportunity of a small payout as well so long as they are in the wrong.

    Make sure the lawyer uses the disability access angle as grounds to highlight that they have not given you a reasonable chance to sort this out before it went to legal stage - including using the email with the paradox of contact that you refer to.

    That would be my approach.

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