My wife has vascular dementia and is fading fast. It has been going on for three years now. To say my life is stressful is an understatement.
So I tried to get to see a GP. Instead if getting an appointment, I was given the script by a telephone receptionist despite me saying "my wife is dying and I don’t have the mental strength, I need to see a doctor. So I hung up.
Next day I get a threatening letter claiming I was "rude and condescending" and that if I continued to "use unacceptable behaviour" the practice manager would have "no choice" but to deny me access to GP services.
I made a formal complaint to the practice setting out my situation and medical history including a diagnosis of bi polar disorder which was totally ignored. So I wrote to the PHSO. They have said the GP surgery haven’t done anything "sufficiently wrong". And that if I consider they should make reasonable adjustments I need to take the matter through the courts.
What can .i do when faced with such Establishment brush off?
