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Phone Calls

Expecto_Patronum

How do people manage making phone calls. It's something that I absolutely hate. But I have one I need to make and have been putting off for a while. I'm finding this phone call more difficult because I don't know what the actually procedure is. My work have recommended getting some vaccine boosters. I've no idea whether my GP surgery will even do it for me. I might have to pay. I'm really unsure. So I can't get a script right in my head (not that I ever manage to actually follow my scripts). I know that when they answer I will go erm well erm for a while and then do a terrible job of explaining and this is putting an absolute mental block on making the call. How do you guys manage situations like this?

Parents

  • This might sound strange; if your mobility enables it: please do stand up to make the phone call instead of being sat down.  

    The way you breath stood up will help you to feel more confident and that will be communicated in the clarity and strength of your voice.

    I know it sounds odd, however, I have found it a helpful strategy.

    Have a pen and paper available in case you get redirection contact details provided by the person who answers you call.

    Have a checklist written down in a way which suits you - with what you want to say and the information you need. 

    Rather than a full detailed written script (which you might feel derailed from - depending upon what the other person says) some people find it helpful instead to have:

    - a piece of paper;

    - on one side you draw cartoon clouds / speech bubbles / circles / a large grid

    - in each one of your shapes you put a key word or phrase or question 

    - during the call you can mark each one "yes" or "no" or "?" according to what you find out. 

    You keep the other side of the page empty before the call - so you know that is where you can make notes about any new information which you had not expected.

    Have a glass of water within reach - in case nervousness makes your throat croaky or dry / makes you cough when you are trying to talk.

Reply

  • This might sound strange; if your mobility enables it: please do stand up to make the phone call instead of being sat down.  

    The way you breath stood up will help you to feel more confident and that will be communicated in the clarity and strength of your voice.

    I know it sounds odd, however, I have found it a helpful strategy.

    Have a pen and paper available in case you get redirection contact details provided by the person who answers you call.

    Have a checklist written down in a way which suits you - with what you want to say and the information you need. 

    Rather than a full detailed written script (which you might feel derailed from - depending upon what the other person says) some people find it helpful instead to have:

    - a piece of paper;

    - on one side you draw cartoon clouds / speech bubbles / circles / a large grid

    - in each one of your shapes you put a key word or phrase or question 

    - during the call you can mark each one "yes" or "no" or "?" according to what you find out. 

    You keep the other side of the page empty before the call - so you know that is where you can make notes about any new information which you had not expected.

    Have a glass of water within reach - in case nervousness makes your throat croaky or dry / makes you cough when you are trying to talk.

Children
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