Phone Calls

How do people manage making phone calls. It's something that I absolutely hate. But I have one I need to make and have been putting off for a while. I'm finding this phone call more difficult because I don't know what the actually procedure is. My work have recommended getting some vaccine boosters. I've no idea whether my GP surgery will even do it for me. I might have to pay. I'm really unsure. So I can't get a script right in my head (not that I ever manage to actually follow my scripts). I know that when they answer I will go erm well erm for a while and then do a terrible job of explaining and this is putting an absolute mental block on making the call. How do you guys manage situations like this?

Parents
  • I would usually say something along the lines of;

    “Hello, my name is John Smith, just wondering if you are able to book me in for some vaccine boosters if that’s something you do please?”

    Sure….we have Monday the 11th at 2pm available, can you do it then?”

    ”Yeah sure, no problem. I’ve not had these types of boosters before so is there any charges?”

    (Receptionist then proceeds to inform you of any charges (if applicable)

    “That’s great, thank you, Monday the 11th 2pm, I’ll be there, cheers”

Reply
  • I would usually say something along the lines of;

    “Hello, my name is John Smith, just wondering if you are able to book me in for some vaccine boosters if that’s something you do please?”

    Sure….we have Monday the 11th at 2pm available, can you do it then?”

    ”Yeah sure, no problem. I’ve not had these types of boosters before so is there any charges?”

    (Receptionist then proceeds to inform you of any charges (if applicable)

    “That’s great, thank you, Monday the 11th 2pm, I’ll be there, cheers”

Children
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