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GP Appointments.

Roy

Just a question really, I need an appointment to see my GP, I have always used the NHS app which worked really well. The booking function has now been removed. Apparently people were abusing it by  constantly booking appointments.

I’m back to the 8.30am phone lottery, I will have to explain on the phone why I need the appointment to a receptionist, it’s then triaged by a medical professional, if it’s then felt I need an appointment, I will then be phoned back with said appointment or advice.

My wife starts work at 8am so can’t advocate for me, I have a terrible phone phobia, they have also removed the function to message the surgery.

The GP now has my diagnosis report, how or can I get any reasonable adjustments? I also struggle in a waiting room if I have to sit near anyone else. 

Parents

  • It might be worth checking your GP Practice website to see if there is a Patient Participation Group (PPG).  Since 2016 they are supposed to do so (but they vary in their operation from one Practice to the next one). 

    A PPG should offer another route to e.g.:

    - support the practice through raising understanding of patients’ needs,
    - identify ways of improving how surgeries are run,
    - lobby to improve local health services,
    - monitor how changes to the NHS are impacting on patients, and
    ensuring patients are aware of their rights

    Some PPGs have a physical feedback box in the waiting room, others can have an email address to aid contact by patients.

    The PPG usually would meet e.g. quarterly with the Practice Manager and other Practice representatives.

Reply

  • It might be worth checking your GP Practice website to see if there is a Patient Participation Group (PPG).  Since 2016 they are supposed to do so (but they vary in their operation from one Practice to the next one). 

    A PPG should offer another route to e.g.:

    - support the practice through raising understanding of patients’ needs,
    - identify ways of improving how surgeries are run,
    - lobby to improve local health services,
    - monitor how changes to the NHS are impacting on patients, and
    ensuring patients are aware of their rights

    Some PPGs have a physical feedback box in the waiting room, others can have an email address to aid contact by patients.

    The PPG usually would meet e.g. quarterly with the Practice Manager and other Practice representatives.

Children
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