Hi
I am trying to figure out how to de-escalate situations I've created when I cannot understand how the people are feeling.
I've caused these situations either by lying or by ignoring how other people are feeling, or both.. The situation then escalates because I say nothing which makes it even worse because it seems like I just don't care. My family all feel very hurt by all this.
I want to be able to resolve these situations and unlock things long before the situation is unbearable for everyone.
I'd appreciate people's thoughts on this.
DBCD