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Internet issues

Expecto_Patronum

My internet is being a pain today. It keeps dropping out. Its usually very stable. I really struggle with issues like this. It gives a lot of uncertainty which I struggle with and my brain immediately goes this is going to be a problem forever and not fixable. I rely on the internet a lot and I'm not very good at stepping away from the problem and coming back to it. I get very fixated on trying to fix it right this second.

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  • in reply to Iain

    I've not found much difference in things like customer service, plusnet was really bad for us and the speed was terrible.

    It also depends on where you live, in rural areas you may not have the choice of supliers you do in towns and cities. My bugbear with BT is now they're partnered up with EE and I wouldn't trust them at all ater they lost all my data several times and ate my PAYG money and kept wanting more for me to be able to get things like phone numbers back.

  • in reply to TheCornish
    TheCornish said:
    to be honest all the companies rent off BT, so youre best buying from them. 

    Not quite the full picture here. 

    All companies lease the cabling infrastructure from BT Openreach but they all have their own infrastructure in regional hubs and their data centers.

    BT broadband customer support is pretty appalling from my experience of helping with broadband issues and there are smaller companies who offer much, much better customer support for anything which is not infrastructure related (Plusnet was one such company).

    Prices for the same service can vary a lot depending on supplier so it is always worth shopping about before deciding.

  • in reply to Expecto_Patronum

    to be honest all the companies rent off BT, so youre best buying from them.