We wanted to let you know that we’re making some changes to the way we detect and remove spam on the Online Community.
Our technical team has recently carried out an in-depth analysis of our current spam filtering system and identified the reasons why genuine posts were being incorrectly flagged as spam. We're now ready to trial a new system which we hope will improve things. That trial will begin on the morning of Tuesday 29th April.
We know how important it is that the Online Community remains a safe and welcoming space. You, our fantastic members, play a huge role in this by flagging content that might be spam, or breaks the rules, or suggests that someone might be struggling. The moderation team is incredibly grateful for your continued support.
As we test the new system, we’d really appreciate your help. Please continue to flag anything you think could be spam, is against the rules, or is concerning in any way. Your input really makes a difference and helps us respond quickly.
Thanks again for being such a supportive and engaged community.