I have ASD and am constantly feeling stressed at work, customers are rude, impatient and ignorant, sometimes I lie awake at night thinking about what's been said and what I've said, which in turn makes me even more stressed.
Sometimes I just want to just run away
I would like to get another job, one that preferably doesn't involve customer interaction however I'm not sure that's even possible
Does anyone have any advice or perhaps even feel the same way?
This blog article describes 31 key Customer Service skills. Maybe you could turn the 21 headings into a list of ideas and potential things to learn more about and practice that learning in you workplace.
You don't need to tackle lots of things at the same time. Maybe, at first, pick one from the list thing which causes you the most worry / stress, plus one other thing that you know your Manager would value you improving.
Have a think to see if there is anyone else working with you who seems to do those two things well and try to notice how they often handle those two things.
Now see if you can adapt their techniques slightly to make them achievable for you. If you have a friend or relative likely to be helpful and supportive - maybe you could practice / rehearse some phrases and tactics with their help.
https://www.helpscout.com/blog/customer-service-skills/
If you find learning from books - ask your Library for help finding relevant titles, or find a used copy of a book to buy at a reasonable price e.g.
Customer Service Training 101:
Quick and Easy Techniques That Get Great Results
By Renee Evenson
Some books at the Library, or to buy might be available as eBooks or Audio Books if that would be a more successful format for how you *** to kearn.
If your Team operates an annual appraisal meeting (skills, development, training and performance review sessions), or something similar, do keep a note which you update throughout the year of the various learning and development activities you have done in the months of that year ...and don't be shy about reminding or informing your Manager or Team Leader about your progress and successes (make sure they know that you are keen to learn and have been working on improving your Customer Service skills and how you can feel even better about those interactions with people).
Stress can affect so many areas of our lives - so it is a serious matter - not something to try and ignore or just "hope for the best" about.
You have made a brilliant first step towards tackling it by mentioning it to us here - now the challenge is to keep on dealing with it a small step at a time:
...what bothers you, how can you try to improve it, what downtime relaxation technique could you try next, what other (outside of work time) interests could you make thr effort to do which you enjoy, can you be extra careful with your self-care routine to be best prepared for dealing with Customers at work (get good sleep, do exercise, eat healthily, drink sufficient water, see people you like to spend time with outside of work, do your hobbies, listen to favourite music etc.).
This blog article describes 31 key Customer Service skills. Maybe you could turn the 21 headings into a list of ideas and potential things to learn more about and practice that learning in you workplace.
You don't need to tackle lots of things at the same time. Maybe, at first, pick one from the list thing which causes you the most worry / stress, plus one other thing that you know your Manager would value you improving.
Have a think to see if there is anyone else working with you who seems to do those two things well and try to notice how they often handle those two things.
Now see if you can adapt their techniques slightly to make them achievable for you. If you have a friend or relative likely to be helpful and supportive - maybe you could practice / rehearse some phrases and tactics with their help.
https://www.helpscout.com/blog/customer-service-skills/
If you find learning from books - ask your Library for help finding relevant titles, or find a used copy of a book to buy at a reasonable price e.g.
Customer Service Training 101:
Quick and Easy Techniques That Get Great Results
By Renee Evenson
Some books at the Library, or to buy might be available as eBooks or Audio Books if that would be a more successful format for how you *** to kearn.
If your Team operates an annual appraisal meeting (skills, development, training and performance review sessions), or something similar, do keep a note which you update throughout the year of the various learning and development activities you have done in the months of that year ...and don't be shy about reminding or informing your Manager or Team Leader about your progress and successes (make sure they know that you are keen to learn and have been working on improving your Customer Service skills and how you can feel even better about those interactions with people).
Stress can affect so many areas of our lives - so it is a serious matter - not something to try and ignore or just "hope for the best" about.
You have made a brilliant first step towards tackling it by mentioning it to us here - now the challenge is to keep on dealing with it a small step at a time:
...what bothers you, how can you try to improve it, what downtime relaxation technique could you try next, what other (outside of work time) interests could you make thr effort to do which you enjoy, can you be extra careful with your self-care routine to be best prepared for dealing with Customers at work (get good sleep, do exercise, eat healthily, drink sufficient water, see people you like to spend time with outside of work, do your hobbies, listen to favourite music etc.).
