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Good news about GPs in England (?)

Bunny

Some good news today, including that:

"From October, the reforms will require GP surgeries to allow patients to request appointments online in a bid to free-up phone lines for urgent enquires and help end the 8am rush to book appointments over the phone."

And, especially importantly for all of us as autistic patients:

"GPs will also be incentivised to identify patients who would benefit from seeing their regular doctor at every consultation."

More details here:

https://news.sky.com/story/gps-in-england-agree-deal-to-end-8am-scramble-for-appointments-13318444

Parents

  • I should add that, whilst it might be good news, requesting appointments online can be almost as frustrating as the 8am phone rush.

    My GP surgery switched to online-only requests some time ago. People who can't do it online can still phone in, and the receptionists complete the same form on their behalf.

    Access to the form doesn't open until 8am, and it's usually withdrawn by around 8.10am, because they've reached capacity for processing them. So the "rush" has really just switched from phone to online.

  • in reply to Bunny

    Yes so true.

    I'm in Scotland and my gp surgery offers a simlar system but its difficult getting the dr you want to reply-they do offer a text service though and this works best for me. Requesting appts is way more frustrating than it should be!

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