Why do organizations have complaints procedures? All they ever do is fob you off with lies and excuses etc when you do complain - after telling you they were so sorry to hear about the way you were treated blah blah blah. Every time I've put in a complaint about anyone, it's always been rejected! Noone wants to know, including ombudsmans.
Social services won't even stamp and sign a form for me so that I can renew my bus pass! And even my complaint about that has been rejected! It could hardly be a clearer case that I've got a legitimate complaint. It was last year I first contacted them about it. My bus pass expired in January this year, and I've still not got a new one. All they need to do is sign and stamp a form to prove that I'm entitled to one! And they're refusing to do it! So I put in a complaint, which was rejected by the council; took it to the ombudsman, and they don't want to know either! They're claiming that the council's response to my complaint was perfectly reasonable!
If even that complaint isn't taken seriously, then there's no point in ever complaining about anything! There's no point in organizations having complaints procedures at all!