Published on 12, July, 2020
Hello.
I had a chat with a customer service rep on a very well known website this morning, after which the rep followed up with an email that started
“I am grateful for that kind and warm approach you gave on the chat. It is indeed a pleasure helping you out today.”
I wasn’t rude, just straight, I pleased and thank you’d regularly throughout but I don’t have time for the inevitable small talk so I usually slide past it.
when I challenged it with another advisor they claimed it was one of their standard responses, which i highly doubt, and closed the conversation.
I am still shaking and it was hours ago.
I am unsure on what to say I find it hard to understand sarcasm but again it could just be a normal response from the person you are talking to.
Really, I think you need to be with someone to judge sarcasm - by facial expression and tone of voice.
Ah thank you all, I feel a little better now:) I am no good at judging sarcasm then haha.
I agree with Autonomistic and HMO, I don’t think any sarcasm was intended. Sometimes things just sound a little odd when they’re written not spoken.
I'm inclined to believe it's just a standard, neutral response. It would be unprofessional if they made it personal.
Without knowing the content of the chat it doesn't appear sarcastic to me.
I looks like the sort of thing I tend to get when contacting Amazon live chat. Their chat centres are based overseas and English is not their first language. It can appear strange and overly gushing but I just put it down to something lost in translation.