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I need to visit A&E again for another x-ray of my ankle - previous experience was horrible

NAS86469

I need to visit A&E for another ankle x-ray on the advice of my GP now that swelling and bruising has gone down but the pain and disfigurement remains. My last visit was 3 hours long and I was not shown any care. The triage nurse didn't even look at my ankle and when I was finally called through to a nurse she asked 2 questions, touched a couple of points on my ankle and and made me limp off to x-ray. Once back in with the nurse post x-ray she quickly looked, said it wasn't broken and just sprained and that all I needed to do was RICE and put my heel on the ground. That was literally it. I can walk better now but it looks horrible and I can't wear any shoes, hence going back, but I'm scared and worried as they did not seem to care at all and made me feel incredibly stupid. I don't want them to fob me off and treat me like a time waster. For me, the pain is distracting and I am worried about the long term effects on my ankle. What would you advise?

Parents

  • I have no doubt the nurse knew what she was doing as she will have seen many cases like hers before. What is missing is her explanation of why she has come to the conclusions she has. You say that yiyr ankle has improved with the treatment she suggested which means the advice was correct but not delivered  well. Also, I know how I felt after 3 hours in a crowded, busy and noisy A&E waiting room. It is real hell for any Autistics. I was then faced with a doctor who looked more ill than I was. 

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  • I have no doubt the nurse knew what she was doing as she will have seen many cases like hers before. What is missing is her explanation of why she has come to the conclusions she has. You say that yiyr ankle has improved with the treatment she suggested which means the advice was correct but not delivered  well. Also, I know how I felt after 3 hours in a crowded, busy and noisy A&E waiting room. It is real hell for any Autistics. I was then faced with a doctor who looked more ill than I was. 

Children
  • in reply to VLD
    1. The first nurse was not interested at all. The second nurse who sent me on my way was literally back turned to be and said so just use RICE and get your heal to the ground, goodbye. Now I am confused and worried as my ankle is still very painful, the area of pain has increased and my ankle looks deformed with reduced swelling. I need the doctors/nurses to listen to me and my genuine concerns instead of dismissing me with absolutely no care or reassurance.