Problems at work

Hi. I'm currently about 8 months into the painfully slow waiting list for assessment.
I'm finding problems at work insofar as I have a fairly complex piece of work to do, however am seriously struggling to get on with it. The company is amazing, I enjoy the work, and I am keen on doing a good job. My problem is I cannot find the will to state my problem, or to ask for help. I know I need to, but an irrational barrier prevents me. I often find that I subconsciously resort to encoding my 'cries for assistance' into coversations/emails to my manager and/or teammates, but they are seemingly too obfuscated to be recognisable as such.
The company have an employee assistance programme - an anonymous phone service - but again, I cannot find the impetus to pick up the phone and start from the beginning. Furthemore, I frequently feel like a fraud in this regard.
Just wondering: a) how I can give myself the requisite kick up the backside to make the call, or b) Am I alone in this behaviour?