• Replies 7 replies
  • Subscribers 83 subscribers
  • Views 2343 views
  • Users 0 members are here
Options
Related
Hints and tips
  • To quote someone's message, first select/highlight the relevant text, and then use the Quote button that appears
  • To "mention" someone, type @ followed by the start of the forum name, and choose from the list; that person will get a notification of being mentioned

Relay UK

HP35

Does anyone here use the Relay UK service to manage phone calls?

I can't use a phone the normal way because I have auditory processing issues. I can't translate the noises coming out of a phone into words when I don't have any visual info to provide context and clues. Lots of services refuse to deal with me in any way other than by phone, even after being informed of this, or sometimes there is no way to inform them other than by phone call.

I've just signed up for a TextNumber with the Relay service. Is this the number I should give to services now? What if they need to send me an SMS? Can my TextNumber receive SMS?

If I use call blocking to reduce spam, will it also block calls coming through my TextNumber?

I'm hoping this will be useful for appointment booking etc as I can write what I need to say in advance, paste it in during the call, and then save the call transcript, rather than having to think, listen, speak and write down info at the same time, or memorize scripts.

Parents

  • I'm totally fed up, I have the same problems, except in my case even Relay UK isn't good enough because I need time and headspace to think about what's been written and reply.

    I need contact to be by email and am very anxious about the DWP trying to call me in relation to a recent application we've had to make for Universal Credit, because my Wife has had to stop working to take full-time care of our six year old Daughter who is also autistic and got to the point of school avoidance because she also has PDA.

Reply

  • I'm totally fed up, I have the same problems, except in my case even Relay UK isn't good enough because I need time and headspace to think about what's been written and reply.

    I need contact to be by email and am very anxious about the DWP trying to call me in relation to a recent application we've had to make for Universal Credit, because my Wife has had to stop working to take full-time care of our six year old Daughter who is also autistic and got to the point of school avoidance because she also has PDA.

Children
No Data