• Replies 7 replies
  • Subscribers 83 subscribers
  • Views 2343 views
  • Users 0 members are here
Options
Related
Hints and tips
  • To quote someone's message, first select/highlight the relevant text, and then use the Quote button that appears
  • To "mention" someone, type @ followed by the start of the forum name, and choose from the list; that person will get a notification of being mentioned

Relay UK

HP35

Does anyone here use the Relay UK service to manage phone calls?

I can't use a phone the normal way because I have auditory processing issues. I can't translate the noises coming out of a phone into words when I don't have any visual info to provide context and clues. Lots of services refuse to deal with me in any way other than by phone, even after being informed of this, or sometimes there is no way to inform them other than by phone call.

I've just signed up for a TextNumber with the Relay service. Is this the number I should give to services now? What if they need to send me an SMS? Can my TextNumber receive SMS?

If I use call blocking to reduce spam, will it also block calls coming through my TextNumber?

I'm hoping this will be useful for appointment booking etc as I can write what I need to say in advance, paste it in during the call, and then save the call transcript, rather than having to think, listen, speak and write down info at the same time, or memorize scripts.

Parents

  • Is that through the mobile phone app?  I don't use it myself, but learned about the Relay service many years ago when it was typetalk.  I think that it works like a normal call except that the person on the relay service acts as a kind of interpreter, putting the conversation into text and back as it happens in real time.  It's not the same as SMS, as far as I'm aware.

    Edit: I've just looked into it a bit more, and the text number is what you give to other people so that they can call you through the relay service.  So no, it doesn't work through sms, it works through the relay app, and will connect to an assistant who can translate the call into text for you.  You'll still be able to hear the call, and speak if you want to.

    The relay assistant explains the service to the other person at the start of the call if necessary.

Reply

  • Is that through the mobile phone app?  I don't use it myself, but learned about the Relay service many years ago when it was typetalk.  I think that it works like a normal call except that the person on the relay service acts as a kind of interpreter, putting the conversation into text and back as it happens in real time.  It's not the same as SMS, as far as I'm aware.

    Edit: I've just looked into it a bit more, and the text number is what you give to other people so that they can call you through the relay service.  So no, it doesn't work through sms, it works through the relay app, and will connect to an assistant who can translate the call into text for you.  You'll still be able to hear the call, and speak if you want to.

    The relay assistant explains the service to the other person at the start of the call if necessary.

Children