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Autistic issues at work

Autistic-ally

Hello all, 

The help I require today is work-related. 

Had my monthly review (this review is less formal than my yearly review), but still important and its basically reviewing emails, phone calls i make etc (same for all staff on my team). 

I had some criticism, I was told that my tone is not professional on the phones and too friendly, (they said although customers love my tone) not all will and it doesn't fit in with business expectations. They said we have told you three times, so you are either not listening or not understanding. And if I'm being honest, i don't understand. 

Being autistic, I just thought my tone was fine. Clients leave happy (barring some who aren't angry at me), so what works - I continue. 

Naturally, i spent all of Friday and the weekend having a cry and a worry as is me. Does any one have any advice on this either how to sound more professional, or how to communicate with the team that im struggling to grasp what they need from me, as i naturally cant communicate clearly what i mean. 

Kind Regards, 

Parents

  • Firstly, a happy customer is good for the business! But I suppose it depends on what the nature of your job is. My only recommendation is that you pull back a little. Perhaps don’t ask too many questions? That is if you do! Maybe don’t ‘chat’, but keep to the point without being disrespectful. You really can’t please everyone, can you!

    If you are able, speak to your manager and explain that you need specific instructions on what to do, and not to do, what to say, and what things to avoid. Explain that autism means some people do not have the ability to notice issues with peoples tone including your own. You might need to request an a workplace assessment, which might help you and the people,you work with.

  • in reply to Catlover

    Dear Catlover, 

    Thank you for your reply. 

    Not 'chatting' actually makes a lot of sense, I shall have a think over that in the coming few weeks when taking calls. I appreciate your response. 

    Have a great day! :) 

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