Shopping online

I do almost all my shopping online and love it! 

It is so convenient and much better than battling the sensory overload of busy/noisy/bright shops.

The only interaction needed with another human is the delivery. However delivery drivers tend to dump the parcel and run, they don't usually attempt to chat like checkout operators sometimes do.

If you tell us more about what makes you anxious about it maybe we can reassure you.

I guess it's if they're out of something and substitute it, that bothers me and expired food as well I worry about things like that and delivery drivers too.

I'm probably overthinking it but I know if I can get over it it'll be so much better for me than going to the shops.

Ah yes substitutions can be anxiety inducing. I don't like it when I am pressured into making a decision on the doorstep at the time of delivery. Tesco are like that, you don't know if there any subs until the driver arrives and hands over the receipt. Sainsbury's and Asda are much better, as they email the receipt (showing subs and missing items) on the morning of the delivery. That gives me chance to think about it and make a decision before the delivery arrives.

As others have said it is easy to opt out of subs if you don't want them. 

Some supermarkets will highlight any short dated items and give you the option to return them to the driver if you don't want them. I check the dates and quality of items after the driver has left. If there are any problems then the supermarkets are generally happy to refund. Tesco is easiest, as a quick email to Customer Services is all it takes. Asda let you complete a refund form when logged in. However Sainsburys can only be contacted by phone, which puts me off complaining about anything.

Thanks, you're right and Tesco have changed their system in the past year. It's been longer than a year since I last used them. I've found an email they sent me at the time about the change:

"We’ll gradually phase out paper receipts for all customers and only send an e-receipt.

A big benefit of e-receipts is you can see substitutions before your delivery or collection."

I did do an online chat with a shop Iceland and the woman said I can call if there's any issues so I thought that was nice.

But yeah for sure I'll opt out as that idea just makes me anxious straight away.

We use tesco for click and collect, we do get a receipt ahead of time to decide on subs.

A couple of times something has been missing even when they said it was there, which has been annoying to correct. The easy option is to accept the refund, but if it is something we need then we have had a struggle to get them to fetch us out the replacement, they have tried to get us to go in and get it ourselves, but how do they think that protects us from covid?! But they did it in the end.

They do usually mention short dated items and it is not usually a problem, especially if the item can be frozen. But they don't always mention them all.

We use tesco for click and collect, we do get a receipt ahead of time to decide on subs.

A couple of times something has been missing even when they said it was there, which has been annoying to correct. The easy option is to accept the refund, but if it is something we need then we have had a struggle to get them to fetch us out the replacement, they have tried to get us to go in and get it ourselves, but how do they think that protects us from covid?! But they did it in the end.

They do usually mention short dated items and it is not usually a problem, especially if the item can be frozen. But they don't always mention them all.

Thanks, you're right and Tesco have changed their system in the past year. It's been longer than a year since I last used them. I've found an email they sent me at the time about the change:

"We’ll gradually phase out paper receipts for all customers and only send an e-receipt.

A big benefit of e-receipts is you can see substitutions before your delivery or collection."