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Work complaint

Karen001

I was diagnosed autistic last year and have been in the same job for 10 years this year.  I work in the NHS and it was actually my team leader who spotted my autistic traits and suggested i get tested, one of the things he picked up on was my communication problems. I was recently made aware of an anonymous complaint regarding my attitude when dealing with people on the phone, I come across as abrupt and combative, other descriptions were used which I can't remember now.  How do I deal with this? I can't stop being autistic, I struggle with stuff like this as I don't pick up on tone of voice very well, I don't pick up on it with myself or with others.  I'm supposed to be having a meeting about it when I go back to work next week, I have asked for union support and am waiting to hear about this.  Any suggestions? 

Parents

  • It will probably help if they can tell you the exact conversation so maybe you might remember what happened? Even with the complainer being anonymous a date and time may have been logged. It could be as simple as you weren’t telling the person on the other end of the phone what they wanted to hear and they would’ve complained about anyone who had told them the same 

  • in reply to GuybrushThreepwood

    No date or times, its annoying but my union rep has been very helpful, it's not a formal complaint otherwise they would have to provide such evidence.  He says its more of a fact finding meeting, his advice has been to drive home how my autism affects me and put the onus on them to look at ways to help me.  He thinks it's more of a tick box exercise.

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  • in reply to GuybrushThreepwood

    No date or times, its annoying but my union rep has been very helpful, it's not a formal complaint otherwise they would have to provide such evidence.  He says its more of a fact finding meeting, his advice has been to drive home how my autism affects me and put the onus on them to look at ways to help me.  He thinks it's more of a tick box exercise.

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