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PIP telephone assessment

Catlady31

Hello everyone, I applied for PIP on behalf of my son who is 19 as he struggles with filling in forms and answering questions.  He has now received a telephone appointment letter after I filled in paperwork and sent quite a lot of information as evidence from various professionals.

I explained when answering the questions that he struggles with talking to people, not only due to being anxious, but because of language difficulties, difficulty expressing what he wants to say as he has word retrieval and processing difficulties.  The letter is addressed to him and now he is panicking because he doesn't think he can speak to them.  He definitely wouldn't be able to answer and explain his problems properly.  He is also very agreeable so would probably go along with whatever they say to him.  Should I ring and ask if they expect him to go on the phone?  He can't even order a takeaway himself.

Any advice and support is appreciated.

  • Different situation here, but my daughter had her PIP assessment on video call this morning. I sat next to her. She done most of the talking, and I piped up to explain things when she couldn’t, and to remind her of other problems she didn’t recollect at the time due to anxiety. 
    The woman was very nice, and very friendly. All she done was ask questions. She didn’t have an ulterior motive, and wasn’t trying to second guess us, or trip us up. 
    You will be fine to speak as much or as little as you need to. Your son could simply sit there and nod or shake his head, or say yes and no if he wanted too. If you’ve already shown that he cannot communicate appropriately there should be no issue. 

  • Hi,

    I applied  for PIP 4 months ago on behalf of my 18 year old and because he struggles to communicate, I was made his appointee. All correspondence has since been addressed to me. We actually had his PIP assessment phone call last Tuesday and I told them from the start that he wouldn’t be able to speak. All they asked was for him to give his name , date of birth and contact phone number at the beginning of the call and then he passed the phone back to me to do the rest! He even went out of the room ( they said that was fine) as he gets very anxious when people are talking about him, for obvious reasons. To tell somebody all his difficulties in his presence is not going to do his already fragile and low self esteem any good. I’m sure if you make it clear from the start of the call that you will do the talking, they will completely understand. Good luck.