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Universal credit

NAS74279

Hi I'm new on here and wondered if anyone could advise me please ? My 21 Yr old son has autism and anxiety I've tried to get them to speak to me as he gets very stressed and anxious talking on the phone I've been passed from pillar to post between universal credit and another department (I can't think of the name ) so they still insist on speaking to him now they've said if he doesn't verify who he is he'll lose his payments and have to pay all past money back as you can imagine this is worrying him and he probably won't sleep tonight as the the phone call is tomorrow sorry for the long post any advice would be much appreciated Thank-you Helen .

Parents

  • Hi, My experience with DWP is very similar. Im 24 and have severe anxiety and Asperges. I find speaking/doing things in said situations quite distressing. 

    If it helps, when i first started claiming UC my nan became my Benefits Appointee this would allow her to call them and sort things out with them without them needing to talk to me, this was a pretty easy thing to set up if I remember rightly.

    I don't think the DWP understand just how much them/their processes can push some people, I hope everything gets sorted for you and your son. 

    GOOD LUCK Fingers crossed

Reply

  • Hi, My experience with DWP is very similar. Im 24 and have severe anxiety and Asperges. I find speaking/doing things in said situations quite distressing. 

    If it helps, when i first started claiming UC my nan became my Benefits Appointee this would allow her to call them and sort things out with them without them needing to talk to me, this was a pretty easy thing to set up if I remember rightly.

    I don't think the DWP understand just how much them/their processes can push some people, I hope everything gets sorted for you and your son. 

    GOOD LUCK Fingers crossed

Children