Hi I'm new on here and wondered if anyone could advise me please ? My 21 Yr old son has autism and anxiety I've tried to get them to speak to me as he gets very stressed and anxious talking on the phone I've been passed from pillar to post between universal credit and another department (I can't think of the name ) so they still insist on speaking to him now they've said if he doesn't verify who he is he'll lose his payments and have to pay all past money back as you can imagine this is worrying him and he probably won't sleep tonight as the the phone call is tomorrow sorry for the long post any advice would be much appreciated Thank-you Helen .
