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New job working on reception

Tigerbalm

Hi, is there anyone working on reception? I've just started a new job on reception, and it's been really busy and I haven't had proper training, I've just been watching the other receptionist but I feel completely out of my depth. I answered the phone for the first time and did a terrible job, I just didn't know what to say. Every phone call is a different question I wouldn't know the answer to (I'm listening to the other receptionist) and I'm really worried. I've never been good on the phone and with people but I really wanted this job. Does anyone have tips? It's also the phrases/scripts that I'm not very familiar with, but also the policies and procedures of the business that I just don't know yet. I feel like once I start answering the phone more frequently will have to put everyone on hold all the time while I find someone who can deal with it Persevere

Parents

  • I once did a holiday job calling alumni for donations to the university and it was the most stressful thing I've ever done... My tips are

    1. write scripts and flowcharts, ask the other receptionist to tell you the procedures. It's not your fault that you don't know what to say if they haven't trained you.

    2. Practise a polite sentence to say that you need to ask your supervisor and sorry for the wait. Most people will be pleased that you are taking their request seriously so they shouldn't mind.

    3. Pretend to be relaxed and cheerful (smile, like Aidie said) because it will make your voice sound friendly. It's fine to be really fake because you'll probably never see them in real life and they don't know what you look like.

    4. doodle if it makes you calmer (they can't see you :) )

  • in reply to BassFace

    no 4 is a good one 

    hi Tigerbalm

    these are all good tips from BassFace

    and excellent advice

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