Hi, is there anyone working on reception? I've just started a new job on reception, and it's been really busy and I haven't had proper training, I've just been watching the other receptionist but I feel completely out of my depth. I answered the phone for the first time and did a terrible job, I just didn't know what to say. Every phone call is a different question I wouldn't know the answer to (I'm listening to the other receptionist) and I'm really worried. I've never been good on the phone and with people but I really wanted this job. Does anyone have tips? It's also the phrases/scripts that I'm not very familiar with, but also the policies and procedures of the business that I just don't know yet. I feel like once I start answering the phone more frequently will have to put everyone on hold all the time while I find someone who can deal with it 
