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New job working on reception

Tigerbalm

Hi, is there anyone working on reception? I've just started a new job on reception, and it's been really busy and I haven't had proper training, I've just been watching the other receptionist but I feel completely out of my depth. I answered the phone for the first time and did a terrible job, I just didn't know what to say. Every phone call is a different question I wouldn't know the answer to (I'm listening to the other receptionist) and I'm really worried. I've never been good on the phone and with people but I really wanted this job. Does anyone have tips? It's also the phrases/scripts that I'm not very familiar with, but also the policies and procedures of the business that I just don't know yet. I feel like once I start answering the phone more frequently will have to put everyone on hold all the time while I find someone who can deal with it Persevere

Parents

  • Develop an algorithm for answering the phone.

    who do have to pass people to

    what subjects do they each deal with 

    do they want to speak or just provide sales,/ Services 

    is this an immediate urgent issue or do you take down the problem details and say someone will phone you back

     What sort of business is it?

    do they want to sell their product ?

    what have they told you to do

Reply

  • Develop an algorithm for answering the phone.

    who do have to pass people to

    what subjects do they each deal with 

    do they want to speak or just provide sales,/ Services 

    is this an immediate urgent issue or do you take down the problem details and say someone will phone you back

     What sort of business is it?

    do they want to sell their product ?

    what have they told you to do

Children