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New job working on reception

Tigerbalm

Hi, is there anyone working on reception? I've just started a new job on reception, and it's been really busy and I haven't had proper training, I've just been watching the other receptionist but I feel completely out of my depth. I answered the phone for the first time and did a terrible job, I just didn't know what to say. Every phone call is a different question I wouldn't know the answer to (I'm listening to the other receptionist) and I'm really worried. I've never been good on the phone and with people but I really wanted this job. Does anyone have tips? It's also the phrases/scripts that I'm not very familiar with, but also the policies and procedures of the business that I just don't know yet. I feel like once I start answering the phone more frequently will have to put everyone on hold all the time while I find someone who can deal with it Persevere

Parents

  • Ask the receptionist to write down the thing you say when you answer the phone, I used to work for an opticians answer I had my answering script taped above the phone, I still use it for answering the phone at other work places.

    Then, if you feel comfortable ask them to write down the answers to the top 5 questions (or how to find the answer if it's "can you check what type of bed is in my room), write those in a notepad.

    With that new knowledge every time you learn something new write the question and answer in the notepad.

    Don't be afraid to politely tell the caller that you're getting help because you're in training. 

Reply

  • Ask the receptionist to write down the thing you say when you answer the phone, I used to work for an opticians answer I had my answering script taped above the phone, I still use it for answering the phone at other work places.

    Then, if you feel comfortable ask them to write down the answers to the top 5 questions (or how to find the answer if it's "can you check what type of bed is in my room), write those in a notepad.

    With that new knowledge every time you learn something new write the question and answer in the notepad.

    Don't be afraid to politely tell the caller that you're getting help because you're in training. 

Children