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NHS annoyance

Roswell

I tried to make a doctor's appointment this morning at 8am and kept trying for 10 minutes but every time the number was engaged. There wasn't even a queue system. And they stop taking appointments after around 20 past 8. I tried emailing them online, they don't have an email address listed so I used the form and it said it couldn't send the message. I can't walk in because of Coronavirus.

Feel very disappointed about it. I'm disillusioned with the NHS. Besides it being free I can't think of anything positive to say about it anymore. They've overreacted to Coronavirus in my opinion. Seem to be making it deliberately hard to get hold of them.

Parents

  • Chips, there are going to be times when your surgery is busy and all you can do is try again later when they are not so pressed. What they should be doing is running a vetting system to evaluate the more urgent cases from the rest. Have you tried dialling 111? They are supposed to be able to give out medical advice. 

  • in reply to lostmyway

    I'm fine with waiting. It's just that if they don't have a queue system on the phone it's chaos because there are thousands of patients registered with the surgery and there's only a half hour slot each day to phone to make appointments. What I was saying was I was frustrated there wasn't a system where it says to you on the phone "you are in the queue at position 5" rather than the number just being engaged and it hanging up on you. I'm not sure whether they are simply having a systems failure as I'm sure there should be a queue system, there was at my previous GP surgery. However, I tried calling that previous GP surgery too and their queue system wasn't running either. So perhaps there are bugs in the local NHS phone network.

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  • in reply to lostmyway

    I'm fine with waiting. It's just that if they don't have a queue system on the phone it's chaos because there are thousands of patients registered with the surgery and there's only a half hour slot each day to phone to make appointments. What I was saying was I was frustrated there wasn't a system where it says to you on the phone "you are in the queue at position 5" rather than the number just being engaged and it hanging up on you. I'm not sure whether they are simply having a systems failure as I'm sure there should be a queue system, there was at my previous GP surgery. However, I tried calling that previous GP surgery too and their queue system wasn't running either. So perhaps there are bugs in the local NHS phone network.

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