Bothered by inconsistency?

I work as a data analyst at a university – a job I enjoy, and on the whole it’s a very nice place to work. I was diagnosed with ASD a year ago – I have declared it on my staff record, but haven’t as yet officially requested any adjustments (or had an Occupational Health assessment – which I have a sneaking feeling HR should have referred me for when I declared the ‘disability’).

I’ve just put in a request to slightly reduce my hours. So far all fine, and it’s been approved by my unit with no quibbles. However, our HR department – who, ironically, have recently renamed themselves ‘People Services’ and stuck notices all around campus saying how they’re Here For You – have sent a bunch of emails (from different advisers) suggesting completely inconsistent things on how this can be implemented.

I’ve finally had a phone conversation (phone is not my best medium) with a People Services adviser this morning, whose idea of a ‘conversation’ was to reiterate the latest offer in a massive monologue without giving me a chance to ask any questions. When I did ask why a different adviser had told me something completely different, her only response was a brisk “I don’t know. I don’t know who he spoke to.” Eventually I went silent as I felt flustered and overwhelmed – after a pause she says “So, I’ll let you go then?” As though it was all sorted.

I’m upset because people are being inconsistent in what they’re telling me but she doesn’t seem able to understand this. I become obsessed with why that’s happened. I know I should just draw a line under it. Just ranting ….

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  • Actually I have pretty much asked for and got that - I only take phone calls if they are pre-arranged. So it's worth asking. Just let the voicemail answer the phone if people who don't know about the adjustment call.

    (Actually I pretty much hate picking up voicemail messages too because they are out of date by the time I get to them and I have to listen to the slow voice telling me what my number is and what their number was and what time they called and would I like to listen to what they said and if so press "1" before I get to hear Jenny (made up name) say "Thanks for your email" - but that's another story.)