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Agitated After Needs Assessment.

Plastic

So I got called in for an assessment yesterday. It was a short notice cancellation appointment to try to speed things up. It meant that I had to go alone because no-one was avalable to go with me - so I was anxious and stressed which meant I was there over an hour early.

Whilst sitting in the waiting room for a long time, I got the distinct feeling that they deal with quite low-functioning patients and the appointments seemed very short and the consultant's demeanor seemed to be quite dismissive and rushed as they processed these people. I suspect the patients were just being drugged up and sent home.

I watched the consultants walking back & forth looking very busy but quite ineffective - sort of wasting time looking busy with lots of gassing, many trip to the toilet, drinks machine and photocopier.

I got called in 15minutes late - by one of the consultants I'd watched wasting time only to be told that there would be a trainee in the room - how unprofessional - no previous notification and time for me to process. I sat down and this consutant started talking - a lot. He told me he'd read the referral letter and I was depressed and needed medicating.

He kept talking loud & fast not letting me get a word in edgeways about how he was extremely knowlegeable about some of my other health problems - but demonstrating no knowledge at all. He talked over me every time I tried to say anything.

Eventually I said this is a waste of time - he was doing all the talking andI was obviously not required.

He then changed his approach - like dealing with a cheap second-hand car salesman. He tried tried to falsely be my friend and be all 'understanding'. I felt a little sick in my mouth. What a hack.

He seemed to be trying to show off to the trainee about how clever he was at manipulating the spazzies.

If I didn't actually need some support I would have walked out there and then.

I explained forcefully that he seemed to have no clue about my difficulties and he had already decided what he was doing before he's even met me so what was I needed for?

Again, lots of him talking and telling me I needed medicating.

After a 60 minute appointment, he had spoken loud & fast for at least 52 minutes.

I was totally shut down. I've never been treated so disrespectfully in all my life. I've never met such an unprofessional a****** in all my life. I've been up all night processing it all.

A full offical complaint is going in this morning.

On a scale of 1-10 of annoyance, I'm buzzing around 500.

Anyone else get (mis)treated like this?

[Edited by Mod]

  • in reply to Plastic

    When dealing with professionals it's often easier to talk with successful people who near the top because they are contented and happier with their lives and treat others with respect.

    But.  In these Cinderella positions you will find the third raters who hate their jobs and just want to get the day over and retire.  And treat people around them like ***.

  • in reply to Robert124

    I was used to dealing at Director level with technical subjects - I'm a Chartered Engineer - I'm extremely professional. Those meetings require no emotional or 'feelings' input so I'm seen as incredibly competent.

    When dealing with my own health issues and meetings with health 'professionals', I operate at a low level because of my memory problems and my AS mean I cannot process the non-verbal communication and I have to trust the 'professional' is working in my best interests.

    When dealing with manipulative t****** like this bloke, I get conflicitng messages in my head and all the hairs go up on the back of my neck - I know he has an agenda that is definitely NOT in my best interests - it's all about ticking boxes and getting rid of me without getting bogged down in actually having to do his job properly. I end up being unable to communicate coherently.

    If this guy was a contractor working for me, he'd have been fired on the spot. He stunk of incompetence and the loud, fast talking shuts most people up.

    [Edited by Mod]

  • in reply to Plastic

    How experienced are you at dealing with these professionals?

    At my age (56) I am disappointed but no longer surprised at the contempt and lack of understanding and respect the clients ( & their representative if any ) receive.

  • in reply to Robert124

    I've never met anyone so unprofessional. I cannot describe how agitated I'm feling right now. I'm super-qualified in my field - probably at a higher level than this clown is in his 'profession'.

    He treated me as an idiot and claimed all my problems were because I was depressed and needed to be medicated.

    If this is typical of the quality of 'support' I should expect then I'm better off without them - unless that is the cost-reduction plan - make all the patients walk away from these offensive t****** to save money.

    [Edited by Mod]

  • Fascinating reading.

    I recognize all the descriptions in multiple first hand experiences.

    The extreme anxiety, arriving over an hour early, the staff time wasting, being called in late, the trainee.  I loved the comment cheap second hand car salesman.  It describes my previous manager exactly.

    And being treated with disrespect because you have some special need.  That is very common in the NHS.

    Thanks for sharing.  Laughing