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recaptcha

Just some guy

I understand that many people on the Autism spectrum struggle with things like forms. Finding that out (along with a diagnosis of Aspergers from the NHS) helped me immensely, finally revealing why filling out a simple expense form at work takes hours and causes tears.

I have found something analogous that causes me distress and makes me abandon online engagement: reCaptcha

Ostensibly designed to differentiate robots from humans it feels particularly capable of differentiating me. It's particularly insidious on company contact forms, when I want to seek clarification, access help in using their services, provide feedback or make a complaint. I often give up trying to contact a company because I don't want to deal with their obnoxious reCaptcha.

Is this just me, or is this a more general concern for people? If it's just me I'll continue coping with it, but if I'm not alone on this then it may be worth highlighting the challenge and encouraging companies to provide more friendly anti-robot checks.

Parents

  • I find the questions ambiguous sometimes, and I guess I must sometimes get it wrong, because after I've finished marking the squares from one picture, it asks me to do another one. Are those more straightforward from an NT perspective or does everyone have that trouble?

    What I find even more annoying is the "press 1 for this, press 2 for this" thing when you ring a company, and then, even if you have keyed in your account number and confirmed your identity, you have to go through the entire process all over again when a human being finally answers the call, before they will even answer a general question not related to your specific account. And then, half the time, the human being is rude, incompetent, fully willing to give you the wrong information because they don't know the correct answer, or from the wrong department, or you get cut off for some other reason and have to go through that torture all over again.

    Nobody cares about customer service anymore.

Reply

  • I find the questions ambiguous sometimes, and I guess I must sometimes get it wrong, because after I've finished marking the squares from one picture, it asks me to do another one. Are those more straightforward from an NT perspective or does everyone have that trouble?

    What I find even more annoying is the "press 1 for this, press 2 for this" thing when you ring a company, and then, even if you have keyed in your account number and confirmed your identity, you have to go through the entire process all over again when a human being finally answers the call, before they will even answer a general question not related to your specific account. And then, half the time, the human being is rude, incompetent, fully willing to give you the wrong information because they don't know the correct answer, or from the wrong department, or you get cut off for some other reason and have to go through that torture all over again.

    Nobody cares about customer service anymore.

Children
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