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Arrrggg, Energy companies!

TheCatWoman

I've been in a year long spat with my energy company, we had to have a new meter put in because it was leaking. We sent in our reading and they said we owed them 5K, I said 'Oh no we don't' and the pantomime started, it turns out that the installer of the meter didn't register the details of the new meter like they're supposed too and this is whats caused the problem. We've been asked to send a photo of the meter so as the energy provider can update it and put it on the national register, only they can't get their tiny minds around the idea that not all of us have smart phones or any way of sending them a photo, we've been going back and forwards with this for months now. They sent out a meter reader to as I was told take a reading that would sort the problem out, only all they did was tell the supplier the meter was different, back to square one, it turns out that whats really needed is a site report which is totally different, I was only told this when I said that if I didn't get a satisfactory conclusion soon then I was going to go to BBC Watchdog. What an amazing difference the threat of adverse publicity brings, apparently everything will be sorted out soon, seeing as my head dosen't do up at the back I'll believe it when I see it.

  • Irrespective of who did whatever you need only two things.

    A meter reading taken when the new meter was installed and a meter reading taken now.

    Ideally photo's because they are always date stamped somewhere) Does not matter if you cannot email it, you just need those two data points to indicate your average consumption, so as to make them realise that you cannot POSSIBLY owe them 5K.

    We've been though something similar when we got changed from one energy company to another. The baseline in any dispute of this sort is how much do you actually use and therefore have to pay for, and the new meter has been quietly measuring that for a year now... 

  • TheCatWoman said:
    I've been in a year long spat with my energy company

    If this is still dragging on then I would raise a case with the Ombunsman for the energy suppliers:

    https://www.energyombudsman.org/how-we-can-help

    In theory they are the overseers of the energy companies so should be able to give them a good kick to work with your specific limitations (no smart phone) and needs.