111 and doctors

Sorry, quite long.

I felt extremely unwell yesterday, with severe belly pain, unable to eat or drink most of the day, hadn't slept very well, and feeling nauseous.  In the very hours of the morning I called 111 and was advised to call my GP when they opened, which I did.  I think the receptionist said the GP (or someone) would call back soon.  After a couple of hours nothing happened so I called 111 again who said they would email the GP to contact me within an hour, I also called the GP again as advised.  Again nothing happened so I called the GP again and this time was told that GPs can't just call when 111 says so and that 111 give confusing information.  I spoke to 111 again and the person confirmed the GP receptionist was correct and the previous call handler shouldn't have said that the GP would call me within the hour.  Anyway, the day went on, still in severe pain, unable to eat or drink, having been sick in the morning.  By the end of the afternoon I'd given up on the GP and called 111 again, a nurse called me back and said she would ask the out of hours GP to call me urgently and they started sat 6.30pm. Shattered, I went to bed before 8pm with the phone by my side but no-one called me. Neither my GP nor the out of hours GP.  I didn't feel safe to drive, walking was painful and made me feel sick, I had no-one to be with me (my friend kindly got me some over the counter meds from the chemist at the end of his work day), I couldn't cope with the thought of going to A&E and spend hours around crowds, noise, lights etc.  As it turns out, I slept right through and am feeling better this morning though still exhausted and slightly sore belly. But it concerns me that this could have been a serious issue and I feel extremely letdown not only by the system but by myself.  I think I panic when I don't know what's going on, I made the mistake of looking online and got a very alarmist message from AI, but also when I am told the GP will call and they don't I get very frustrated, it's like they're not following the rules.  I start ruminating about the system, about myself, I think I make a mountain out of nothing and feel silly for over-reacting, yet at the same time worry that if something really serious was going on I have no safety net and there is a very thin line between life and death.  I live alone, in my late 50s and got an autism diagnosis last year. 

Does anyone relate? Any advice about how to handle this sort of situation please? Thanks if you've read this far.

Parents
  • God that's awful.  I'm so sorry you went through that.

    Please don't beat yourself up over it though.  Yes, it is very scary to feel that ill especially when you are on your own and you should have been seen, because you are right that abdo pain can be something serious or nothing at all, but only a doctor can tell you that.  I'd say, your fear was quite normal under the circumstances.

    The system is a mess and the biggest mess is 111.  I find it difficult to communicate about medical stuff on the phone and can't use them and I can't cope in A&E either.

    I'm glad to hear you are feeling better today.

  • Thank you for taking the time to reply.  I'm a lot better now thanks.  I've been wondering whether to make a complaint but honestly I just find it so exhausting and pointless as nothing changes and I'm tired of complaining about all sort of things, not just medical (or lack of) care.

Reply
  • Thank you for taking the time to reply.  I'm a lot better now thanks.  I've been wondering whether to make a complaint but honestly I just find it so exhausting and pointless as nothing changes and I'm tired of complaining about all sort of things, not just medical (or lack of) care.

Children
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