I just dont know what I have done wrong!.

Hi all.

I got a warning from the GP surgery not to email them and to try and engage.

However today I received a text as the email wouldnt work (I know the irony) telling me they are removing me from their list and I have to find a new GP.  TBH I dont know what I have supposed to have done wrong? I mean yeah they did call last week but didnt ask me to call them back, they say I am difficult to engage, yeah I have autism. A couple of times I couldnt make an appointment tha was booked, I always let them know. My phone might had rang when I were asleep, on the bus, away from my phone etc. So I calmed down, and called the practice I asked to speak to the manager, the receptionist wasnt very friendly which made matters worse, she said the manager's decision is final, she dont want to speak to me, thats the end of it.

Now my mental health isnt the best and I was hoping to hear from the GP and CMHT regarding voices, my mental health has had a hard knock from this, is there anything I can do? The British medical council says only a GP can remove you as a last report, not a manager.  I do feel this is maybe discrimination ?? any advice?

BTW re my mental health am trying to keep a lid on things, but this had made me very angry. I was hoping to hear back from the CMHT too as the voices have started again.. I called the out of hours service last night and they were going to call the CMHT today and as per usual theres been no communication.

Parents
  • Any GP is permitted to remove a patient from their list.  There are normally procedures to be followed in such a situation, and a warning if there's behaviours at issue. 

    The BMA (British Medical Association) has some information on circumstances & guidelines

    https://www.bma.org.uk/advice-and-support/gp-practices/managing-your-practice-list/removing-patients-from-your-practice-list

    Your problem now, I'd suggest, is to find a GP willing to take you - because you need a Doctor.   Using the NHS Website to find a GP is the most important step, but remember they aren't obliged to take you in view of what has happened at this surgery, and because they might not be accepting new patients anyway.  The NHS website isn't always up to date.  Once you've got yourself a new GP, they can integrate with the mental health team as appropriate

    You will waste energy and resources trying to appeal this decision by your surgery, and it may do your mental health further harm.  Please consider that a fresh start elsewhere might be more productive - no matter who is at fault.  

    By all means make a complaint, but it won't get your outstanding medical difficulties attended to any quicker.  I wish you good luck.  

  • The BMA says at the bottom they cannot just remove me due to costs of care ie the services puting extra pressure on the surgey. Basically discrimination. I am going to write another formal complaint to the manager highlighting all thats been discussed and suggested. In formal writing. I have registered and the other surgery even if itrs temporary.

  • Removing patients due to costly care

    There has been public perception that patients are being removed from practice lists because their care is too costly, their clinical condition or their age.

    The BMA supports actions that make it clear that any such discrimination is unacceptable. The regulations specifically require that a removal is not on the grounds of ‘race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition’.  (BMA)


    The surgery will have to give a reason that you are being removed.  You can bet it will not be discriminatory. The paragraph above refers to public perception, not to reality.

    However I am sure that you will not agree with the reasoning they give, whatever it is.  I don't want to speculate as to what they may use as a reason.  I was not present, so cannot fairly say anything. 

    Ultimately, they'll say they don't want you there anymore.  You don't agree and there we have it.  Nobody can force them to take you back, and I would not want to go back to a surgery after I'd been removed - think about that.  

    For example - would you go back to a restaurant after you'd argued with the chef, and been banned?  Unlikely. 

    You might feel aggrieved, and I can understand that, but as I said before, sometimes in life we have to accept decisions we don't like.  Fortunately it seems there is an alternative surgery.  I'd not waste your time & effort in pursuing a complaint, and expending your energies further.  I'd be concentrating on improving your health elsewhere.  Good luck. 

  • Thanks, Thats very nice. I appreciate that.

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