GP Receptions or as I call them Dragons. Do you put of contact with GP's just because of dread problems dealing with GP recepition's?
The ones at my current surgery - I switched surgeries a couple of years ago - are really good. Very helpful and understanding.
Before that, at my last surgery, they were awful (bar one, who was only there part-time). They seemed to go out of their way to be as unhelpful as possible. Miserable, surly creatures. I'd ring up and make a simple request, say, for a copy of a document.
'We're not allowed to do that without a doctor's permission.'
'I know. So could you ask a doctor for me, please.'
'I'm not sure I can do that.'
'Oh, is there a problem?'
'It would be better to make an appointment and ask the doctor yourself.'
'But I don't want to waste the doctor's time. I thought you could ask the doctor for me.'
'You really ought to write in.'
'But I need it quite urgently. I just thought you could ask the doctor for me, please.'
'I'm not sure I can do that. I'll have to ask the doctor.'
(preparing to smash phone)
'Yes, please... that's what I'm asking.'
That reads a lot like most conversations I have with people!